Help & answers
Frequently asked questions
The essentials about courses, the SAM AI mentor, institution portals, billing, and support. Can't find what you need? The Help Center and our team are one click away.
01
General
What is TaxoMindSC?
TaxoMindSC is an enterprise learning platform that pairs a full course experience with an AI mentor (SAM), Bloom’s-taxonomy analysis, and role-scoped portals for students, teachers, parents, and institution administrators.
Is the platform available in Bengali?
Yes. The entire platform is bilingual — English and Bengali — and you can switch language at any time from the header.
Who is TaxoMindSC for?
Independent learners taking courses, teachers and instructors creating and running them, and whole institutions that need attendance, homework, exams, results, and parent communication in one place.
02
For students
How do I enroll in a course?
Browse the course catalog, open a course, and enroll. Your enrolled courses appear in your dashboard with per-chapter and per-section progress tracking.
What is SAM, the AI tutor?
SAM is the built-in AI mentor. It answers questions inside a lesson, helps you plan study goals, and adapts its guidance to your progress through the course.
Do I earn a certificate?
Courses can issue completion certificates that are publicly verifiable, so achievements can be shared and confirmed by anyone with the link.
03
For institutions
Can my school use TaxoMindSC?
Yes. Institutions get a dedicated portal with classes, sections, attendance, homework, exams, results, notices, and parent access. See Pricing for schools.
Do teachers and parents get their own logins?
Yes. Students, teachers, parents, and administrators each sign in to their own role-scoped portal and dashboard, with access limited to what their role should see.
Is our institution’s data isolated from others?
Yes. Each institution’s data is tenant-isolated, so one school’s records are never visible to another.
04
Billing & plans
How does pricing work?
Plans are available for individuals and for institutions. See the Pricing page for current options, or contact us for institution quotes.
Which payment methods are supported?
Supported payment options depend on your region, including local payment methods and cards. The Pricing and checkout pages show what’s available for your account.
05
Technical & support
Which browsers are supported?
TaxoMindSC works in modern, up-to-date browsers — the latest versions of Chrome, Edge, Firefox, and Safari.
Where can I check whether the service is up?
Live availability is published on the system status page.
How do I get more help?
Visit the Help Center or reach our team from the contact page.
Still have a question?
Our team is happy to help with anything from getting started to institution onboarding.